![]() I understood why vegas was preferred by users and it's due to its flexibility. Although, it gave similar results like filmora when I was finished but it took longer to create (when it simply doesn't have to be). The simplest of things was made even more complicated (just tracking down effects looked so hard) and nothing on the software was user friendly like I would imagine. Now I just realized how complicated vegas was. This transition was huge but I knew the basics from filmora. The thing is, I wanted to improve my editing skills and take it to the next level so I bought the most expensive software out there (which was the vegas pro 15). First channel and first video was perfect and I successfully earned my first million views using this software. I love that it gives free updates and keeps everything crisp and attractive. I've been using filmora for almost 2 years now (it used to cost 30 bucks lol) and I have witness tons of improvement. Also I have not had even one computer freeze (Win 10), everything has ran great! I may get the Filmora Pro version down the road, but for now I am very satisfied with my purchase. I got the special that was being advertised with the filmstocks included for 3 months. I have started several projects with old footage and photos I have saved over the years and am just playing with it and having a lot of FUN. In fact I used it without even reading anything. I was simply amazed at how easy it was to use. I purchased Filmora9 and within 2 days and a couple of instructional videos I could do anything I wanted. I knew what I wanted to do, but it just proved to be very difficult. Needless to say I just gave up on video editing. Then came Magix Pro Premium, in fact it was very recent I got that, same problem as the CyberLink PowerDirector, just hard to use and never got anything done. Always trying to figure out where the command was located to get something done. Your patience is highly appreciated! - We are happy to hear that our support help you out.After reading many reviews online I purchased CyberLink PowerDirector (2 upgades), the program is okay, but no production value for me. Our senior support will contact you to look into this matter further, please keep an eye on it. ![]() Your patience is highly appreciated! - Thank you for giving Wondershare enough trust to investigate your issue further. Would you please send us your contact email or ticket number after receiving an invitation from Trustpilot? We'll investigate it further and take care of your benefits. We are eager to clarify this matter, however, we failed to find any communication history based on the current information. ![]() I understand your feeling, and it would be very confusing if you were auto-renewal payment without being aware of it. Reply from Wondershare filmora Updated 3 days ago Meanwhile, our support is closely follow-up your case and we'll keep you updated via email as earlier as possible. Meanwhile, we especially explain this point in more detail before the customer purchases it from the shopping cart. To avoid any trouble caused by it, we have especially provided an option for customers to uncheck the Plug-ins on the subscription page. This is the reason you were charged again after a week. In order to bring a more cool experience, we did our best to achieve providing Effects & Plug-ins including Boris FX, NewBlue FX, Filmstock, and AI Portrait features for users to option, it would be free for use within 7 days and the user will be automatically charged per month if he/she has not canceled before the trial duration ends. Upon checking, we find that you subscribed to a bundle plan including a license for Filmora together with a 7-day trial subscription for Effects & Plug-ins. In line with your concern about the extra payment of $20, we'd like to explain it in more detail and see how we could help you further. Regarding the problem (unable to join clips on timeline), would you please update to the latest version from the download link provided by our support? If the issue persists, please kindly send us a recorded video, and it would be hepful for us to find a solution in a targeted manner. ![]() ![]() If you need help urgently, you may also submit a callback request from the following link and we'll call back in your time zone from 9 am - 10 pm. Sadly to hear that you were unable to communicate with our LiveChat support fluently, and it might be caused by the overwhelming visits at that time. We understand that it is very important for users to get help timely when he/she has trouble using the product. Reply from Wondershare filmora Updated 5 days ago ![]()
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